Privacy Policy

This Privacy Statement explains how we collect, use, and disclose your personal information when you use the "M3science service” to access “M3science content” as those terms are defined in the M3science Terms of Use (M3science.com/terms). It also explains what privacy rights you have and how to exercise them. Certain functionalities or apps that are part of the M3science service may also provide you with contextual privacy information or choices, in addition to the information and choices described in this Privacy Statement. Please note that this Privacy Statement may be easier to navigate when viewed on your web browser.

Contacting Us

For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact our Data Protection Officer/Privacy Office at privacy@M3science.com. For general questions about the M3science service, your account, or how to contact customer service,

Section A: Our Collection, Use, and Disclosure of Personal Information

The Categories of Personal Information We Collect

We collect the following categories of personal information about you:

Personal details: When you create your M3science account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). Depending on how you subsequently set up your account and method of payment, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, and other identifiers you provide to us. If you subscribe to an ad supported subscription plan, we also collect gender and date of birth.

Payment details: We collect your payment details, and other information to process your payments, including your payment history, billing address, and gift cards you have redeemed.

M3science account/profile information: We collect information that is associated with your M3science account and/or M3science profiles on your account (such as profile name and icon, M3science game handle, ratings and feedback you provide for M3science content), “My List” (watch list of titles), “continue watching” information, account/profile settings, and choices in connection with your use of the M3science service.

Usage information: We collect information about your interaction with the M3science service (including playback events, such as play, pause, etc.), choices made when engaging with interactive titles, your M3science game activity (such as gameplay, game use and interaction information, and progress or saved game information), M3science viewing and gaming history, search queries on the M3science service, and other information about your use and interaction with the M3science service (such as app clicks, text input, time and duration of access, and camera/photo access for QR-code and similar functionality).

Advertising information: If you subscribe to an ad supported subscription plan, we collect information about the ads on M3science (“Advertisements,” as defined in the M3science Terms of Use) that you view or interact with, device information (such as resettable device identifiers), IP addresses, and information provided by Advertising Companies (such as information about your likely interests they have collected or inferred from your visits to other websites and apps). We use this information to display Advertisements to you in the M3science service (including behavioural advertisements in accordance with your preferences).

Device and network information: We collect information about your computer or other M3science capable devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, gaming systems, and other streaming media devices), your network, and network devices. The information includes:

device IDs or other unique identifiers, including for your network devices (such as your router), and devices that are M3science capable on your network;

IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code);

device and software characteristics (such as type and configuration), referring source (for example, referrer URLs), standard web browser and mobile app log information, and connection information including type (such as wifi or cellular);

performance data such as crash reports, timestamps, and debug log messages; and

cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the section “Cookies and Internet Advertising”).

Communications: If you communicate with M3science (such as contacting customer support via online chat or voice call), engage in our surveys or feedback requests (such as when you cancel), we collect the contents of such communications. We also collect details of communications that we send you (such as via email, push notifications, text message, or within the M3science service), and information about your interaction and engagement with these communications.

Where We Collect Personal Information From

We collect your personal information from the following sources:

Directly from you: When you register with the M3science service, update your M3science account or profile, correspond with us, or respond to our surveys, you may provide (and we will collect) the following categories of personal information: personal details, payment details, M3science account/profile information, and communications.

Automatically when you use our service: We automatically collect the following categories of personal information in connection with your use of the M3science service: M3science account/profile information, usage information, advertising information, device and network information, and communications.

From Partners whose products and services you use: We may collect the following categories of personal information about you from third parties whose services you use to access, pay for, or interact with the M3science service (“Partners”): personal details, payment details, usage information, and device and network information. The categories of personal information that Partners provide to us will vary depending on the nature of the Partner and your relationship with them. Our Partners may include your TV manufacturer, internet service provider, streaming media device provider, mobile phone carriers, or other companies who collect payment for the M3science service. For example, Partners may provide us:

personal details (such as your email address), device and network information (such as IP addresses, device IDs, or other unique identifiers), or other personal information in order to activate the M3science service, or present M3science content to you through portions of the Partner’s user interface;

payment details (such as associated pre-paid promotions and billing information) if they are assisting with billing or collecting payment for the M3science service; and

search queries and commands applicable to M3science that you make through Partner devices or voice assistance platforms.

From other sources: We may collect the following categories of personal information about you from other sources: personal details, payment details, and device and network information. These sources include:

Service Providers such as vendors, agents, and contractors that collect or provide personal information to M3science in connection with services they perform on our behalf (“Service Providers”). This may include Service Providers such as those that:

help us determine a general geographic location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;

provide us with information to secure our systems, prevent fraud, and help us protect the security of M3science and our users;

provide us with payment processing services including payment or balance information, or updates to that information; and

provide M3science games, or portions or features of those games, as part of the M3science service (for example, some M3science games are licensed from and run by Service Providers).

M3science Marketing Providers when you interact with marketing campaigns promoting the M3science service or M3science content (such as our ads on third party services). Please see the “Cookies and Internet Advertising” section below for details.

Third-party sites and forums where we provide support for the M3science service (such as an online support forum for M3science customer support or for a particular M3science game).

Publicly available sources such as public posts on social media platforms (for example, where you have tagged M3science in a publicly-available social media post, or shared or liked content we have made available on social media) and other information available through public databases, in accordance with applicable laws.

Advertising Companies: If you subscribe to an ad supported subscription plan, we may collect advertising information about you from other sources, including (collectively referred to as “Advertising Companies”):

Advertisers that run Advertisements on M3science (“Advertisers”) may provide us with unique identifiers (for example, cookies or resettable device identifiers), demographic information and other information (such as information about your likely interests they have collected or inferred based on your activities online) in order to deliver Advertisements;

service providers that facilitate the sale, operations, and management of Advertisements (“Ad Service Providers”);

ad measurement companies that support M3science and Advertisers in understanding the effectiveness of Advertisements run on M3science (“Ad Measurement Companies”); and

online and offline information providers to support Advertisements (for example, by providing your general location information based on your device’s IP address, such as city, state, and postal code).

How We Use Your Personal Information

We use your personal information to provide, maintain, improve, and promote the M3science service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes:

To provide our service including all features and functionalities, websites and apps, user interfaces, and content and software associated with the M3science service. This includes personalized recommendations for M3science content that we think will be of interest to you (learn more regarding recommendations for shows and movies: M3science.com/recommendations). This may also include personalizing the features and functionalities of the service (such as the way in which the recommendations are presented to you), and localizing M3science content relevant to your geography in compliance with our content partners’ licensing terms. We use the following categories of personal information for this purpose: personal details, M3science account/profile information, usage information, device and network information, and communications.

To administer and operate our business including purposes such as processing payments and any gift cards you redeem, sending transactional communications to you (such as confirmation of subscription start date or information about changes to your account), determining your internet service provider to support network troubleshooting issues, responding to your inquiries and requests, and assisting you with operational requests such as password resets. We use the following categories of personal information for this purpose: personal details, payment details, M3science account/profile information, usage information, device and network information, and communications.

To research, analyze, and improve our services such as analyzing and understanding our audience to improve our services and optimize M3science content selection and service delivery. This may also include processing your personal information in connection with any surveys you participate in. We use the following categories of personal information for this purpose: personal details, payment details, M3science account/profile information, usage information, device and network information, and communications.

To enable Partner integrations and promotions so that our Partners can promote the M3science service and make it available to you through Partner devices and integrations, based on the specific relationship you have with the Partner. We use the following categories of personal information for this purpose: personal details, payment details, M3science account/profile information, usage information, device and network information, and communications.

To send marketing and informational messages including news and promotional communications about our service, new features, available M3science content, and special offers, as well as M3science marketing on third party services. Any of these messages, including M3science marketing on third party services, may be personalized for you or your likely interests. Please see the section “Communication Preferences” below to change your communications preferences. To understand your choices in connection with M3science’s marketing on third party services, please see the “Cookies and Internet Advertising” section below. Depending on the nature of the message we send, we may use the following categories of personal information for this purpose: personal details, M3science account/profile information, usage information, device and network information, and communications.

To operate our ad supported subscription plan including to provide, analyze, administer, enhance, optimize, select, and deliver Advertisements. We use the following categories of personal information for this purpose: personal details, M3science account/profile information, usage information, advertising information, and device and network information.

We use your personal information to present you with Advertisements. Some of our Advertisements may be behavioral advertisements (“behavioral advertisements” are those that are selected based on information about your use and/or interactions with unaffiliated third party services). Within our ad supported subscriptions plan, behavioral advertisements may be based on information regarding your use and/or interactions with unaffiliated third party services provided to us by Advertising Companies (see definition above). Please see the section “Advertising Choices” below to learn about your choices.

For safety, security, and fraud prevention including to secure our systems, protect our business, and to investigate, prevent, and detect prohibited or illegal activities and other security/technical issues. We use the following categories of personal information for this purpose: personal details, payment details, M3science account/profile information, usage information, advertising information, device and network information, and communications.

To comply with law and enforce our Terms of Use including to satisfy applicable law, regulation, legal process, or governmental request, and to protect against harm to the rights, property or safety of M3science, its users or the public, as required or permitted by law. This also includes enforcing our terms, such as determining whether and for which M3science signup offers you are eligible and whether a particular device is permitted to use the account consistent with our Terms of Use. We use the following categories of personal information for this purpose: personal details, payment details, M3science account/profile information, usage information, advertising information, device and network information, and communications.